Application maintenance and support services

OVERVIEW

The Zimele Application Maintenance and Support (AMS) support service provide our customers with a peace of mind that systems are running all the time. We pride ourselves on a transparency and building long term relationship with our clients.  We have clients that we have been with Zimele since inception. Some of our key support clients include: City of Cape Town, City of Tshwane, Amathole District Municipality, Pick n Pay, Shoprite, Dis-Chem, Engen, SAP, Botswana Water Utility to name a few.

BENEFITS

Benefits

  • Improve user satisfaction.
    • The Zimele AMS services provide means for users to report support issues, bugs and feedback in a structured manner.
    • Ensure that all systems are running and in good health with little to no downtime in service.
  • Mitigate System Risks
    • It helps manage security vulnerabilities and system hacks as new viruses, phishing and other malicious attacks are developed on a day to day basis.
  • Stabilise the Systems Environment
    • Our tools provide clients with reports on the systems health reports, logs for audit purposes, system status reports and many more useful information insights on the functioning of the systems(s).
  • Innovation and Growth
    • We work with clients to continuously improve capability of their systems to meet ever changing business requirements in order to stay competitive and compliant.
  • Minimise Support Costs
    • Based on our highly skilled professional support staff we ensure that we reduce your support costs by applying efficient means to support our customers’ environments.

Our customers also benefit from the economies of scale that our support service provides.

Core Features Application Maintenance and Support Services

Our Application Services help our clients maximize business value delivered and improve their competitive edge. Ensuring that the quantity and quality of skills and resources meet client commitments in SAP technology is our most important investment.

We also invest heavily in training and have made a major investment in SAP certifications for all our SAP consultants.

As part of the Application Maintenance and Support capability Zimele offers the following services,

  • Major enhancement implementation and Application Development,
  • Transition to Application Support,
  • Capacity Services – experts skills seconded to projects, and
  • Talent factory – 1 resource supports multiple clients. This can also be a way of augmenting our clients’ capacity.

OUR APPROACH

Our approach includes Level 0 to Level 4 and on-site and off-site. We tailor-make our support service to fit our clients’ needs. The diagram below illustrates our approach.