The Zimele Application Maintenance and Support (AMS) support service provide our customers with a peace of mind that systems are running all the time. We pride ourselves on a transparency and building long term relationship with our clients. We have clients that we have been with Zimele since inception. Some of our key support clients include: City of Cape Town, City of Tshwane, Amathole District Municipality, Pick n Pay, Shoprite, Dis-Chem, Engen, SAP, Botswana Water Utility to name a few.
Our customers also benefit from the economies of scale that our support service provides.
Our Application Services help our clients maximize business value delivered and improve their competitive edge. Ensuring that the quantity and quality of skills and resources meet client commitments in SAP technology is our most important investment.
We also invest heavily in training and have made a major investment in SAP certifications for all our SAP consultants.
As part of the Application Maintenance and Support capability Zimele offers the following services,
- Major enhancement implementation and Application Development,
- Transition to Application Support,
- Capacity Services – experts skills seconded to projects, and
- Talent factory – 1 resource supports multiple clients. This can also be a way of augmenting our clients’ capacity.
Our approach includes Level 0 to Level 4 and on-site and off-site. We tailor-make our support service to fit our clients’ needs. The diagram below illustrates our approach.