Our Application Maintenance and Support (AMS) services ensure your system is running efficiently around the clock. We focus on transparency and building lasting relationships with our clients, including those who have been with us since our inception.
Our key AMS clients include
• The City of Cape Town
• The City of Tshwane
• The Amathole District Municipality
• Pick ‘n Pay
• Shoprite
• Dis-Chem
• Engen
• SAP
• Water Utilities Corporation (WUC)
• Enhanced User Experience
Our AMS services provide structured ways for users to report issues, bugs, and feedback. This approach ensures systems remain operational and experience minimal downtime.
• Reducing System Risks
Our services help manage security vulnerabilities and protect against cyber-attacks, including new viruses, phishing attempts, and other threats that emerge daily.
• System Stability
Our tools generate reports on system health and maintain logs for auditing, offering valuable insights into the performance and status of your systems.
• Supporting System Evolution
We work alongside you to expand your system's capabilities as your business requirements evolve, helping you remain competitive and compliant.
• Cost Efficiency
Our skilled support team applies effective methods to reduce support costs while maintaining a stable and efficient environment. Additionally, our support model offers economies of scale.
• CIO/IT Managers
• Application Managers
• Business Super users
• System End Users
• 3rd Party Vendors
Our AMS services help you get the most out of your SAP technology. We invest significantly in training and ensure that all of our SAP consultants hold relevant certifications.
As part of our AMS services, we offer the following:
• Implementation of major enhancements and application development
• Transition to application support
• Capacity services, providing specialist skills for specific projects
• alent allocation – one resource supports multiple clients to optimise capacity.
We can deploy ‘on-site’ or ‘off-site’ and tailor our services to your needs, from Level 0 to Level 4.
The diagram below illustrates our approach:
