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Zimele Technologies SAP IS-U Prepayment allows utility customers to prepay for their accounts. It offers a simplified monitoring process for prepayment customers and provides insights into consumption relative to their balance. A key aspect of the SAP Prepayment solution is the use of smart meters to ensure accurate and frequent consumption and balance calculations.
• Revenue Collection: Ensures consistent and upfront revenue collection.
• Enhanced Customer Control: Empowers customers with better control over their water usage, leading to reduced consumption and cost savings. Transparency is improved by clearly linking daily water use to spending.
• Reliable Technology: Built on a dependable system that has demonstrated technical stability over the years.
• Improved Cash Flow: Gain benefits from interest-bearing funds while reducing dunning and credit control activities.
• Customer Awareness: Eliminates unexpected bills, as customers can track their usage and balance through notifications and an online portal.
• Efficient Staff Training: Minimized training effort by focusing on the few new prepayment-specific functions, leveraging existing data models, processes, transactions, and tariffs.
Serves as the central point of entry to display and collect all prepayment-related data. It includes current usage and payment details and supports debt recovery.
Tracks the account balance, payments, and usage of prepayment customers.
Monitors values and status in prepayment documents. When a value approaches or falls below a set threshold, it automatically triggers the appropriate action: Notify, Disconnect, or Reconnect.
Maintains clear communication with customers via email or SMS to support revenue collection and customer satisfaction.
Uses a percentage-based or daily value-based recovery rate to reduce outstanding debt from incoming payments.
