Customer Experience (CX) is a customer relationship management approach that ensures customers receive a seamless experience throughout their interactions with an organisation. SAP provides an integrated cloud solution portfolio that manages customer data, marketing, commerce, sales, services, and more, under SAP C/4 HANA.
We provide consultation and implementation services for the SAP CX portfolio. Organisations trust us because:
● We are an accredited SAP CX Implementation Partner with experience in both the public and private sectors.
● We ensure accurate and timely implementation.
● We support organisations throughout the entire process, from planning to implementation, testing, training, and ongoing support.
Manages, secures, and maintains customer data while allowing customers to control their information in compliance with regulations.
Features:
• Customer consent management
• Identity management and standardised customer profiles
• Single sign-on functionality
Enables organisations to deliver contextual, consistent, and relevant marketing across multiple channels.
Features:
• Dynamic customer profiling and lead management
• Campaign segmentation
• Market planning, performance, and analysis
Facilitates sales management across all channels by integrating content, experience, and order management. Provides a consistent product view across devices.
Features:
• Customisable B2B and B2C commerce solutions
• Product content and catalogue management
• Merchandising and promotions
Gives sales teams a complete view of customer profiles, enhancing the sales process with AI-driven sales forecasting.
Features:
• Lead and opportunity management
• Sales automation
• Sales management and forecasting
Provides digital customer support across multiple channels, connecting front-office engagements with back-office processes through self-service capabilities.
Features:
• Multi-channel contact centre
• Service ticket management
• Self-service options
• Mobile, offline, and real-time field service management
SAP CX is recognised as a leader in sales force automation and digital commerce, as demonstrated by industry evaluations.
