Overview of SAP CX Portfolio of Products
Billing of Energy (such as electricity and gas) and Services (such as waste and sewage). The billing solution allow for :
SAP Customer Data Cloud focuses on gathering, keeping, and
protecting customer information. It will also allow your customers to control their data in a compliant manner.
Features of SAP Customer Data Cloud
• Management of customer consents
• Central and standardized customer profiles
• Customer identity management
• Single sign-on functionality
This solution will allow your organizations to deliver
contextual, consistent, and relevant marketing via different channels.
Features of SAP Marketing Cloud
• Lead management
• Segment and Campaigns
• Dynamic customer profiling
• Market planning and performance
• Marketing analysis
The SAP Commerce cloud will help your organization control
your sales across all channels through product content management, experience management, personalization, and order management. It will also provide your customers with a consistent view of your product content across all of their devices.
Features of SAP Commerce Cloud
• Customizable B2B and B2C commerce
• Product content and catalog management
• Merchandising and Promotions
SAP Sales Cloud will provide your sales team with a 360-degree view of customers, giving them more insight about the clients during the sales process. The solution uses artificial intelligence for sales forecasting.
Features of SAP Sales Cloud
• Lead and Opportunity Management
• Sales Automation
• Sales Forecasting
• Sales Management
With SAP Service Cloud, your organization will be able to deliver omni-channel customer support, through voice, chats, SMS, social media, etc. Your organization will similarly be able to bridge the gap between front-office engagements and back-office processes using self-service capabilities.
Features of SAP Service Cloud
• Omni-Channel Call Centre
• Service Ticket Management
• Self Service
• Mobile and Offline Field Service Management
• Realtime monitoring of customer service
The Gartner Quadrants below demonstrate that SAP CX is one of the industry leaders in Sales Force Automation and Digital Commerce.