our solution

Overview

Creating great Customer Experiences (CX) should be at the heart of organizations that aspire for success. CX is a new customer relationship management approach that focuses on giving customers the best experience throughout their entire engagements. To achieve CX, SAP offers an integrated cloud solution portfolio under the umbrella term “SAP C/4 HANA”. These cloud solutions include SAP Customer Data Cloud, SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud, and SAP Service Cloud.

why

Zimele Technologies?

Zimele Technologies is your trusted partner for consulting and implementation of SAP CX portfolio of products. Blue chip organizations utilize our services for the following reasons:

• Accredited SAP CX Implementation Partner
• Reputable, well experienced SAP Implementation Partner with footprints in both public and private sector
• Our highly skilled and accredited staff does everything right, the first time, and on time
• Zimele Technologies will be there for your organization, every step of the way, through Planning, Implementation, Testing, Training, and Support.

Overview of SAP CX Portfolio of Products

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SAP Customer Data Cloud

SAP Customer Data Cloud focuses on gathering, keeping, and
protecting customer information. It will also allow your customers to control their data in a compliant manner.

Features of SAP Customer Data Cloud

• Management of customer consents
• Central and standardized customer profiles
• Customer identity management
• Single sign-on functionality

SAP Marketing Cloud

This solution will allow your organizations to deliver
contextual, consistent, and relevant marketing via different channels.

‍Features of SAP Marketing Cloud

• Lead management
• Segment and Campaigns
• Dynamic customer profiling
• Market planning and performance
• Marketing analysis

SAP Commerce Cloud

The SAP Commerce cloud will help your organization control
your sales across all channels through product content management, experience management, personalization, and order management. It will also provide your customers with a consistent view of your product content across all of their devices.

‍Features of SAP Commerce Cloud

‍• Customizable B2B and B2C commerce
• Product content and catalog management
• Merchandising and Promotions

SAP Sales Cloud

SAP Sales Cloud will provide your sales team with a 360-degree view of customers, giving them more insight about the clients during the sales process. The solution uses artificial intelligence for sales forecasting.

‍Features of SAP Sales Cloud

• Lead and Opportunity Management
• Sales Automation
• Sales Forecasting
• Sales Management

SAP Service Cloud

With SAP Service Cloud, your organization will be able to deliver omni-channel customer support, through voice, chats, SMS, social media, etc. Your organization will similarly be able to bridge the gap between front-office engagements and back-office processes using self-service capabilities.

‍Features of SAP Service Cloud

‍• Omni-Channel Call Centre
• Service Ticket Management
• Self Service
• Mobile and Offline Field Service Management
• Realtime monitoring of customer service

Reporting Layer

The Gartner Quadrants below demonstrate that SAP CX is one of the industry leaders in Sales Force Automation and Digital Commerce.