The Zimele Technologies Contact Centre for utilities is an omnichannel customer service solution for utility companies, featuring artificial intelligence support. This system is developed utilizing SAP Service Cloud and Sinch Contact Pro. It seamlessly connects with SAP ERP or SAP S/4HANA via SAP Cloud Platform Integration (CPI).
• Accelerated Implementation
• Omni-Channel Capabilities
• 360-Degree Customer View
• Cloud-Based Solution
• Real-Time Analytics
• Ensure that your business can quickly leverage our solutions, enabling rapid progress and efficiency.
• Our comprehensive suite includes Self-service, Chatbot, Phone, Email, SMS, USSD, Facebook, Twitter, and WhatsApp, ensuring that you can connect with customers wherever they are.
• Enhance customer satisfaction and improve first-contact resolution with our holistic view of customer interactions
• Our cloud-based infrastructure eliminates the complexities of internal infrastructure and integration
• Enabling customers to easily create notifications and receive timely updates on service requests
For effective, relevant interaction with customers, agents need access to customer data at their fingertips
Our comprehensive suite includes Chatbot, Phone, Email, SMS, USSD, Facebook, Twitter, and WhatsApp, ensuring that agents connect with customers wherever they are.
Zimele Contact Centre for Utilities has the power of chatbots, to help your organisation automate customer support, and to facilitate self-service
All customer queries are logged using a Ticket. Every Ticket has an SLA to ensure customers are serviced on time. Customers are kept informed of the progress of the ticket via notifications
Zimele Contact Centre for Utilities has inbuilt real-time dashboards and numerous standard reports to help managers keep track of contact centre activities
