Billing of Energy (such as electricity and gas) and Services (such as waste and sewage). The billing solution allow for :
The channels layer supports access to the CRM platform via different channels to ensure ease of access and a consistent experience across all channels for the users of the platform
The Zimele integration platform ensures that seamless integration of the channels to the back-end can be achieved
Integration to CRM core capabilities
Integration to various ERPs from CRM
Integration to external systems such as the banks and various institutions
The CRM core layer drives the key CRM functionality and capabilities to ensure an effective customer relationship management strategy can be realized by managing customers and stakeholder end to end in terms of their lifecycle
Sales – allowing for various sales processes to be executed
Servicing – allowing for enquiries after sales have been completed
Marketing – allowing for marketing and campaigns to be built and sent to target customers
Loyalty Management – allowing for management of loyalty points and interfacing to external loyalty management platforms
Case Management – allowing for management of complaints and cases across many domains and industries
The ERP layer is integrated into by CRM to allow for querying of critical customer data during the sales and servicing processes. This can be achieved on various ERP solutions and components through the integration layer
The reporting layer allows for CRM reporting to be easily achieved through comprehensive report views that combine data from the ERP and CRM.
With prepayment, companies can offer their customers a payment option either for bad payers or use it as a competitive advantage by offering it for customers as a payment method of choice.